> ## Documentation Index
> Fetch the complete documentation index at: https://hireflixsl.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Using Your Own Domain on Interview Links

## Overview

You can customize your interview links to use your own domain instead of the default Hireflix domain. Activating this requires some DNS configuration by whoever manages your domain — it isn't hard, but it does need to be done by someone who knows their way around DNS records.

<iframe src="https://www.youtube.com/embed/MaggYdvP-sE" title="YouTube video player" frameborder="0" className="w-full aspect-video rounded-xl" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen />

<Note>
  The video above walks through the full setup. The summary below covers the same steps.
</Note>

## Steps

<Steps>
  <Step title="Find your domain owner">
    Identify the person who manages your domain and has the authority to add DNS records to it.
  </Step>

  <Step title="Choose your subdomain">
    Choose the subdomain you'd like to use for your interview links (e.g. `interview.yourcompany.com`) and enter it into Hireflix. This generates three DNS records you'll need.
  </Step>

  <Step title="Add the DNS records">
    Add those three DNS records to your domain's DNS configuration.
  </Step>

  <Step title="Activate your custom domain">
    Wait around 30 minutes for the records to propagate, then activate the feature in Hireflix.
  </Step>
</Steps>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="I've added the records, but even after 24 hours I can't activate my custom domain. What could be the issue?">
    It's unusual for DNS record validation to take over 24 hours. If it does, there's likely a configuration issue with the records — each DNS provider has slightly different methods for adding records, and even small discrepancies can cause problems.

    The best fix is to contact your DNS provider directly. They know exactly how to configure DNS records in their specific interface and can resolve it for you.
  </Accordion>

  <Accordion title="Why might my records not be working, even though I entered the information exactly as Hireflix suggested?">
    Issues are usually related to the **Key/Host** part of the record. When creating DNS records, the root domain (e.g. `thebusinessmarathon.com`) is often automatically appended by the DNS provider — so when setting subdomain records, you sometimes only need to enter the subdomain part, not the full domain.

    Say your website is `thebusinessmarathon.com` and you want to use the subdomain `interview.thebusinessmarathon.com` for your interviews. Hireflix would ask you to add these three records:

    | Kind  | Key/Host                                            | Value                                                                     | TTL |
    | :---- | :-------------------------------------------------- | :------------------------------------------------------------------------ | :-- |
    | CNAME | `_acme-challenge.interview.thebusinessmarathon.com` | `e1c47017-1e68-410c-b55a-50f09116dbww.candidates.whitelabel.hireflix.com` | 600 |
    | CNAME | `interview.thebusinessmarathon.com`                 | `candidates.whitelabel.hireflix.com`                                      | 600 |
    | TXT   | `_hireflix.interview.thebusinessmarathon.com`       | `HIREFLIX-DOMAIN-VERIFICATION=e1c47017-1e68-410c-b55a-50f09116dbww`       | 600 |

    Each Key/Host has three parts: a **prefix** (e.g. `_acme-challenge.`), the **subdomain** (`interview`), and the **root domain** (`thebusinessmarathon.com`). Some providers — Namecheap, for example — automatically append the root domain for you, so you'd need to remove it from the Key/Host yourself:

    | Kind  | Key/Host                    | Value                                                                     | TTL |
    | :---- | :-------------------------- | :------------------------------------------------------------------------ | :-- |
    | CNAME | `_acme-challenge.interview` | `e1c47017-1e68-410c-b55a-50f09116dbww.candidates.whitelabel.hireflix.com` | 600 |
    | CNAME | `interview`                 | `candidates.whitelabel.hireflix.com`                                      | 600 |
    | TXT   | `_hireflix.interview`       | `HIREFLIX-DOMAIN-VERIFICATION=e1c47017-1e68-410c-b55a-50f09116dbww`       | 600 |

    With the root domain left out of the Key/Host, you should be able to validate your domain within an hour or so.
  </Accordion>

  <Accordion title="My DNS provider doesn't allow a TTL of 10 minutes — what should I put?">
    Don't worry too much about this. Anything above 5 minutes works — ideally 5 or 10 minutes. Some providers, like Microsoft 365 Admin Center, only allow a 30-minute minimum, and that's fine too.
  </Accordion>

  <Accordion title="I have 2 different Hireflix accounts — can I use the same subdomain for both?">
    No — you'll need two different subdomains. For example, one account could use `interview.thebusinessmarathon.com` and the other `interviews.thebusinessmarathon.com` (note the extra "s"). That works, but you'll need to configure DNS records for both: three for the first subdomain, and three for the second.
  </Accordion>
</AccordionGroup>